Cancellation & Refund Policy

 Effective Date: 18-08-2026

Cre8iveSkill provides digital products, custom creative services, and physical custom products. Cancellation and refund eligibility depends on the type of product or service and the stage of the order.

1. Digital Products

• Our Shop includes downloadable embroidery designs, vector artwork, and other digital files.
• No physical product is shipped with digital purchases.
• Digital products are generally non-refundable once downloaded or accessed.
• Customers should review the product description, preview, file format, and compatibility before purchasing.
• If a file is corrupted, incomplete, cannot be opened, or is materially different from the product description, please contact us.
• After review, we may provide a corrected/replacement file or refund, where appropriate.

2. Custom Design & Digitizing Services

• Our custom services include embroidery digitizing, vector art conversion, Faux Embroidery artwork, Coloreel digitizing, and related creative services.
• Cancellation requests made before work begins may be eligible for a refund.
• Once work has started, cancellation and refund eligibility depends on the work completed and resources already used.
• Completed custom projects delivered according to the agreed requirements are generally not eligible for cancellation or refund due to a change of mind.
• Customers are responsible for providing accurate artwork, text, dimensions, colors, file formats, and other requirements.
• Changes outside the original requirements or agreed revision scope may involve additional charges.

3. Custom Embroidered Patches & Physical Products

• Cre8iveSkill also provides custom embroidered patches and other physical custom products.
• Cancellation may be possible before production begins.
• Once production has started, a full refund may not be available because the product is custom-made for the customer.
• Customers are responsible for reviewing and approving artwork, spelling, dimensions, colors, quantity, and other specifications before production.
• Once artwork is approved and production begins, changes may not be possible or may require additional charges.
• If a physical product is damaged, defective, incorrectly manufactured, or significantly different from the approved specifications, please contact us with order details and photographs.
• After review, we may provide a replacement, correction, partial refund, or full refund, depending on the circumstances.

4. Refund Requests

To request a cancellation, refund, replacement, or correction, please provide:

• Order number
• Email address used for the order
• Product or service name
• Reason for the request
• Relevant files, screenshots, photographs, or production information, if applicable

Each request will be reviewed based on the type of order and its production or delivery status.
Approved refunds will generally be processed through the original payment method.

5. Contact Us

For questions regarding cancellations, refunds, digital products, custom services, or physical products, please contact the Cre8iveSkill team before placing an order whenever possible.